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The Support Ticket

At the heart of an help desk system is the ticket.  The ticket is a centralized place to keep all information regarding the customers question/issue.
  • Tickets can be assigned to an agent or department
  • All messages such as email or phone calls are contained in the ticket
  • Emails are automatically converted to tickets
  • PDF, Word, Excel and other documents can be attached
Hep Desk Tickets (Open)
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